I'm a paying VDASH user (CONFIG subscription, about 500 PLN, valid until 28.09.2027). On 27.09.2026 I opened a helpdesk ticket. Since then – over 5 weeks – the only replies I've received are automated messages about how many tickets are in the queue. Nobody has looked at my case.

It's hard not to notice the contrast: the payment was processed instantly, but support for a paid product is nowhere to be found. For a tool sold to workshops and professionals, this is simply not acceptable.

I expect:

1. A real answer to my ticket from 27.09.
2. A fix or clear explanation of why the write is reported as successful but not applied.

Thank you.