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VDD App not workin properly after subscription

Scheduled Pinned Locked Moved VDD Troubleshooting / Problémy
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    witchaboy
    wrote on last edited by
    #1

    Hello
    I was using VDD android app for 2 months after purchasing from offical dealer(was activated on 19.12.2024 so for 2 free months)

    Today i paid for extend subscription and app was unlocked again, but there it's a problem with app in service tab, to DTC's, the button for clearing it's not showing.
    1000056861.jpg
    Also i want mention that when i get notified in notification bar about something like '' key is in position II'' and i tap on that notification, i get a blank page with some error written in the middle bottom page.
    1000056762.jpg

    Also, saw that there are some more related issues to VDD APP: - unlocking the car is not working, either before subscription, nor after subscription, just locking. (I know is still to be implement)
    - when pressing to close/open windows, the function not working at all.
    - opening the roof cause that roof being blocked and need to reset it after that.

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      skuzeri
      wrote on last edited by
      #2

      I bought VDD dongle in november and then i could delete the trouble codes but know the button is gone in my app too, did you get solution to this problem?

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        witchaboy
        wrote on last edited by
        #3

        @skuzeri said in VDD App not workin properly after subscription:

        I bought VDD dongle in november and then i could delete the trouble codes but know the button is gone in my app too, did you get solution to this problem?

        Yes.
        I mean, just wanted know that the button reappeared again. Dunno if it's because i forced close the app, cleared cache & data and relogin again. But this evening the button appeared.

        Although, the other issues still there.

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          skuzeri
          wrote on last edited by
          #4

          My app have the button now too, yesterday it wasnt showing 😁

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            skuzeri
            wrote on last edited by
            #5

            But now my map location is not updating anymore.

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              witchaboy
              replied to skuzeri on last edited by
              #6

              @skuzeri said in VDD App not workin properly after subscription:

              But now my map location is not updating anymore.

              Well, mine it's working well. But found that is staying only in 2g, even if there it's 4g signal.
              Will try to dismount and mount again the vdd dongle.

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                Taurai
                wrote on last edited by
                #7

                good day. How do i sign up and pay for subscription?

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                  Iverson
                  wrote on last edited by
                  #8

                  I having same issue. After new subscription. VDD still showing Offline. Any solution for this issue? Who should I refer to?

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                    Kapa
                    replied to witchaboy last edited by
                    #9

                    @witchaboy Did you get 4G working?
                    I have the same problem,it only shows 2G coverage.

                    T5 T6 SchnappiT 1 Reply Last reply
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                    • T5 T6 SchnappiT Offline
                      T5 T6 SchnappiT Offline
                      T5 T6 Schnappi
                      replied to Kapa last edited by
                      #10

                      @Kapa what are the first 2 digits of your dongle serial number? 1x, 2x or 3x? The serial is shown in the VDD app under the settings tab. 106237.jpg

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                        rikard97
                        wrote last edited by
                        #11

                        Anyone know why my vdd app says "there are not data, start the vehicle first" and online page says subscription expired although it doesn't expire until tomorrow and it has been renewed for almost an hour now but still not working. Vdd should be 4g 3x version but shows as 2x in the app

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                          rikard97
                          wrote last edited by
                          #12

                          So it works to renew subscription from the website but not from within the app, is this some sort of money grabbing scheme to charge for a subscription in the app and then not activating it until you purchase another subscription from the web page so you have to pay double the price? The added month of subscription from the web page doesn't show in the app either

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                            Kapa
                            replied to T5 T6 Schnappi last edited by
                            #13

                            @T5-T6-Schnappi
                            LTE was released yesterday.
                            3 days it was 2G and now it shows LTE.

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