car doesn't start and I can't connect Vdash as key not active. program says to place key next to start for 5sec but this doesnt help when I put in emergency slot.

Hi All,

Purchased license for vdash and can't connect with car. It is detecting vin etc but program says key not active amd I can't proceed further.
Car has turtle safety mode and had battery replaced recently.
Can someone direct me how to proceed to connect the car please