Subject: Paid CONFIG subscription, CEM change not persisting – no support reply since 27.09
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Hello,
I'm a paying VDASH user (CONFIG subscription, about 500 PLN, valid until 28.09.2027). On 27.09.2026 I opened a helpdesk ticket. Since then – over 5 weeks – the only replies I've received are automated messages about how many tickets are in the queue. Nobody has looked at my case.
It's hard not to notice the contrast: the payment was processed instantly, but support for a paid product is nowhere to be found. For a tool sold to workshops and professionals, this is simply not acceptable.
I expect:
- A real answer to my ticket from 27.09.
- A fix or clear explanation of why the write is reported as successful but not applied.
Thank you.
