VIDA 2014D/2015A Windows 11
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@KonK Do you try to replace an existing VIDA or is it a clean install? Do you want to install it in a virtual machine or on native hardware? What version of Windows?
Please locate the following folder: C:\Program Files\Microsoft SQL Server\170\Setup Bootstrap\Log , there should be one or more subfolders with date and time as name, open the newest one and locate the file named "Detail.txt". It should have details what is the problem somewhere at the end. -
Hi everyone,
I'm trying to use VIDA 2014D with a Mongoose Pro JLR interface on a 2007 Volvo V70.
The connection itself seems to work:
- VIDA loads the Mongoose driver correctly
- VIN is successfully read
- the vehicle gets identified correctly
However, I have a strange issue with VIDA itself:
After logging in:
- both "Information" and "Diagnostics" tabs are greyed out.
After identifying the vehicle:
- "Information" becomes available,
- but "Diagnostics" remains permanently greyed out/unavailable.
So the problem does NOT seem to be complete communication failure, because VIDA can clearly talk to the car and read the VIN.
Has anyone seen this before?
Any ideas would be greatly appreciated.
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@jexyq Hi, happened to me once before. I unplugged everything, shut off the car, restarted the PC. Then -> car ignition, plug in JLR, plug in USB (get a USB device notification), start vida, and be very patient. I manually typed in my VIN at VIDA profile.
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@odder Thanks for the suggestion!
I actually just tried exactly what you described, step by step and in that precise order, but unfortunately, nothing changed. In my case, I have never been able to get it to work even once, which makes me think the problem might lie somewhere deeper.
Thanks for the quick reply tho, really appreciate it!
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@jexyq does the car communicate with Vdash through your adapter?
Are you able to enter the diagnostic tab "offline" with no car connected? If you just enter your VIN or just define your car without the VIN, and than click ok?
Are you using the correct login? You need to login to the correct partner group which equals the market your car was initially meant for. Never use "Admin".
Have you tried to disable VIN decoding by going to computer settings in VIDA and then manually entering the VIN (VIN Dekoder off in red letters must be shown next to the VIN boxes), specify your car, then enter ok (don't click read next to the communication tool!), and than go to the diagnostic tab? This works even on most P1 and P3 cars that are officially not supported by VIDA2014D. As long as your adapter works.
What are your hardware specs CPU, RAM, SSD? VIDA requires a fast SSD and 4 or more GB of RAM to be halfway responsible. Maybe you need to be more patient for the diag database to load. This sometimes takes a several seconds even on my fastest computer with 16GB RAM and really, really fast NVMe SSD.
Are you sure that your adapter is okay? Most Mongoose clones from aliexpress, for example, don't have the original Atmel chipset or even a mongoose at all inside their chassis and are basically dead on arrival or don't work as expected. Mostly those garbage adapters don't properly communicate with either the HS or LS CAN leading to exactly the problem you have. VIN gets recognized. But full Diagnostics/Communication with the car is impossible.
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@T5-T6-Schnappi
Yes, VDash works perfectly through the adapter.I don't really understand how that would work offline. I assumed the car has to be connected in order to access Diagnostics. In any case, I tried entering the VIN manually both with the car connected and with the cable disconnected, and it still doesn't work.
Yes, I'm using INT, which is the correct partner group for my car, at least according to the D5T5 lookup tool.
I just tried your procedure step by step: disabled VIN Decoder, entered the VIN manually, specified the car, clicked OK without using the "Read" button next to the Communication Tool. Unfortunately, Diagnostics tab is still grayed out.
My hardware isn't the greatest (Intel Celeron N2840 @ 2.58 GHz, 8 GB RAM, SSD), but I waited for about 30 minutes, so I doubt it's simply a matter of the diagnostic database taking time to load.
As for the adapter, I believe it's fine. Both HS-CAN and LS-CAN work perfectly in VDash, so the adapter itself and the drivers seem to be communicating with the car correctly.
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@jexyq I would suspect your installation to be somehow borked then. You can use most functions of VIDA without being connected to a car. If diagnostics still don't work that way, it's time for a re-install.
Stop VidaMonitor
Exit VidaMonitor
Uninstall VIDA
Unistall SQL Server
Unistall everything else with SQL in it's name
Unistall Isoview
Reboot the computer
Delete all folders containing VIDA, Volvo, Ford, Isoview in their name
Delete : C:\Program Files\Microsoft SQL Server
Reboot again
Install VIDA from scratchYour Hardware is not the best, but good enough to run VIDA.
