Yes I checked the home page and it has the option to decode pin. Support got back to me and said that the AI option is having technical difficulties now but that it should be back up in a few weeks. But there is also the option to decode normally through VDASH but that is also greyed out. I purchased the ultimate flat subscription through a sponsored account thinking that that is what I needed to do to have access to decode the pin but I am being told I need another subscription? At least a "small account" . I am fine with adding that too but it seems a bit confusing and not very straight forward unless I am just doing it all wrong. Thank you for your replies
